Returns, Exchanges and Warranties
CUSTOMER RETURNS
TLD offers easy and convenient 30 day returns and exchange program. You are able to
return unused product for a credit to purchase a replacement product or refund (shipping fees NOT included.)
To process your return, you will need to provide:
- Your Order number from your confirmation email or your My Account page
- Zip code associated with the order
To start the return process and receive your Return Authorization Label (RA#) please click here start a return
Canadian Customers: If you placed your order between 10/01/25 - 10/30/25 or your order number starts with CA- Please use this link for returns.
Please note: Returns are processed within 7-10 business days. After the product(s) is received & inspected, all approved refunds will be issued back to the original form of payment used for the purchase. A refund email will be sent to your email address provided on the order or account. Please allow 7-10 business days for the refund to appear on your account, depending on your financial institution. Return authorizations are valid for 30 days and will not be accepted if received after 30 days
- Sale items are eligible for exchanges of similar items.
- Items must be new and include the tags.
- Tip – try on your gear inside the house with all the tags and labels intact.
Orders placed on Amazon
Amazon Returns MUST BE returned through Amazon. Troyleedesigns.com will NOT accept Amazon Returns.
Warranties
At Troy Lee Designs, we take great pride in the quality and fit in each of our products for 1-year after purchase. All Bike and Moto helmets, however, have a 3-year warranty from the date of original retail purchase. We will stand behind them 100%. If for any reason, you have not been completely satisfied, TLD will provide the following warranty policy.
We offer virtual warranty inspection on all our products by sending an email with photos to [email protected]. The warranty policy covers the product only in the case of manufacture defect. It does not cover products damaged due to crashes, normal wear and tear, negligence, improper care, natural breaking or fading of colors and materials over time and/or exposure.
TLD may request the defective product for further inspection. If so, a prepaid return label will be emailed. Once received and inspected, a replacement of comparable priced product item will be shipped.
You will be contacted once the inspection is completed and informed on what action will be taken.
All returns and warranty product must be sent to:
RA#:
Troy Lee Designs RCDC
9448 Richmond Place Suite C
Rancho Cucamonga, CA 91730
