Job Title: Group Factory Outside Sales Representative
Location: Remote - North Carolina
Reports To: Director, Regional Group Sales
Type: Exempt
Salary: $45K-65K + commission

SUMMARY
Under general supervision, the Group Factory Outside Sales Representative works at the direction of the Director, Regional Group Sales and will act as the main point of contact for his/her assigned district (NC, SC, and N. Florida). You will be responsible for maintaining a professional working relationship with authorized Dealers, internal partners, and retail customers alike with the objective of increasing sales and building the dealer network. You will ensure that the company's products and services are represented in a quality manner, for maximum customer satisfaction.

• Manage processes that support the overall sales growth of the company.
• Meet and exceed monthly revenue goals and product quotas as established of assigned territory.
• Maintain an ongoing travel schedule to support new product presentations, new dealer set-ups, booking orders, daily fill orders, and dealer support.
• Serves as a point of contact for assigned territories providing excellent training and customer service for Troy Lee Designs and portfolio of brands.
• Meetings with Directors on a regular basis for guidance, status updates, and to aid in the progression of meeting company goals.
• Identify new business opportunities and contact prospective customers in select markets.
• Maintain regular contact with Group Sales Director and Inside Sales Manager while working together to resolve dealer issues.
• Provides necessary feedback to Directors and other internal Departments.
• Direct communication with customers and assist in resolving problems.
• Close and follow-up on sales transactions
• Network and build relationships with new and existing client base.
• Assess individual dealer needs and suggest how Troy Lee Designs products can meet their requirements.
• Other duties as assigned.

EXPERIENCE REQUIREMENTS

• Must have 3 years of experience working in the Bicycle or Powersports industry.
• Must have excellent written and verbal communication skills.
• Experience in Microsoft Word, Excel, and Outlook.
• Ability to think strategically.
• Must be a team player and willing to assist in other areas as needed.
• Successful management of product samples and sample accounts

EDUCATION REQUIREMENTS: High school diploma required. Bachelor’s degree or equivalent experience in related field preferred.
OTHER SKILLS AND RESPONSIBILITIES

• Superior verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Knowledge of industry related products/trends and business development.
• Knowledge of company products, policies, and procedures.
• Ability to multitask in a fast pace, deadline driven and constantly changing environment.
• Ability to prioritize workload, meet deadlines and understand when to escalate potential issues.

SUPERVISORY RESPONSIBILITIES:None

CONTACTS:

• Internal: Directors, Executive Mangers, Sales Support staff
• External: Customers, Dealers

JUDGMENT & REASONING ABILITIES Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise, and diplomacy. Requires ability to use judgment and reasoning skills and determine when issues need to be escalated.

PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms. And:

• Ability to lift up to 35 lbs – up to 15% daily
• Ability to sit at a desk and use and view a computer – up to 50% daily
• Ability to drive and sit in a car – up to 30% daily
• Ability to hear and speak into a phone - 60% daily
• Ability to stand bend, stoop and twist - 20% daily

WORK ENVIRONMENT The noise in the work environment is usually moderate. Other factors are:

• Ability to travel, including to HQ (up to 50%).
• Fast-paced, with multiple demands environment
• Professional, yet casual office work environment
• Ability to work flexible hours as required

REQUIRED PREHIRE SCREENINGS:

• Criminal - Felony and Misdemeanor 7 Years
• National Criminal Data Base 7 Years
• Social Security Verification
• Employment Verification

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Job Title: Territory Sales Representative -West US Territory
Location: Remote – Western US States (multiply positions)
Reports To: Director, Regional Group Sales
Type: Commission

SUMMARY

Under general supervision, the Territory Representative will work with Troy Lee Designs’, Director, Regional Group Sales and will act as the main point of contact for his/her assigned district. You will be responsible for maintaining a professional working relationship with authorized Dealers, internal partners, and retail customers alike with the objective of increasing sales and building the dealer network. You will ensure that the company's products and services are represented in a quality manner, for maximum customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage processes that support the overall sales growth of the company and assigned territory.
• Meet and exceed monthly revenue goals and product quotas as established of assigned territory.
• Maintain an ongoing travel schedule to support new product presentations, new dealer set-ups, booking orders, daily fill orders, and dealer support.
• Serves as a point of contact for assigned territories providing excellent training and customer service for Troy Lee Designs and its portfolio of brands.
• Meetings with Directors on a regular basis for guidance, status updates, and to aid in the progression of meeting company goals.
• Identify new business opportunities and contact prospective customers in select markets.
• Maintain open and direct communication with the Group Sales Director and Inside Sales Manager while working together to resolve dealer issues.
• Provides necessary feedback to Directors and other internal Departments.
• Direct communication with customers and assist in resolving problems.
• Close and follow-up on sales transactions
• Network and build relationships with new and existing client base.
• Assess individual dealer needs and suggest how Troy Lee Designs products can meet their requirements.
• Other duties as assigned

EXPERIENCE REQUIREMENTS

• Must have 3 years of experience working in the Bicycle or Powersports industry.
• Must have excellent written and verbal communication skills.
• Experience in Microsoft Word, Excel, and Outlook.
• Ability to think strategically.
• Must be a team player and willing to assist in other areas as needed.
• Successful management of product samples and sample accounts

EDUCATION REQUIREMENTS: High school diploma required. Bachelor’s degree or equivalent experience in related field preferred.
OTHER SKILLS AND RESPONSIBILITIES

• Superior verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Knowledge of industry related products/trends and business development.
• Knowledge of company products, policies, and procedures.
• Ability to multitask in a fast pace, deadline driven and constantly changing environment.
• Ability to prioritize workload, meet deadlines and understand when to escalate potential issues.
• Ability to travel Internationally.

SUPERVISORY RESPONSIBILITIES:None

CONTACTS:

• Internal: Directors, Executive Mangers, Sales Support staff
• External: Customers, Dealers

JUDGMENT & REASONING ABILITIES Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise, and diplomacy. Requires ability to use judgment and reasoning skills and determine when issues need to be escalated.

PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms. And:

• Ability to lift up to 35 lbs – up to 15% daily
• Ability to sit at a desk and use and view a computer – up to 50% daily
• Ability to drive and sit in a car – up to 30% daily
• Ability to hear and speak into a phone - 60% daily
• Ability to stand bend, stoop and twist - 20% daily

WORK ENVIRONMENT The noise in the work environment is usually moderate. Other factors are:

• Ability to travel, including to HQ (up to 50%).
• Fast-paced, with multiple demands environment
• Professional, yet casual office work environment
• Ability to work flexible hours as required

REQUIRED PREHIRE SCREENINGS:

• Criminal - Felony and Misdemeanor 7 Years
• National Criminal Data Base 7 Years
• Social Security Verification
• Employment Verification

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Job Title: Global Sales Operations Coordinator
Location: Corona, CA
Reports To: Global Sales Operations Manager
Salary: $65,000 to $85,000 annual (DOE)

SUMMARY

Troy Lee Designs is the premier custom helmet paint shop in the world supplying motorcross and mountain bike gear to the world's fastest racers. Racing is our core. Since 1981, Troy Lee Designs has been supplying premium products that provided a technical advantage and the ability to execute superior style and we are looking for that motivated individual to join our team as the Global Sales Operations Coordinator

As the Global Sales Operations Coordinator will play a pivotal role in assisting with the optimization and streamlining our sales processes and operations to drive growth and enhance the customer experience. This position is responsible for assisting with enhancing global sales operations, ensuring efficient order management, and collaborating closely with cross-functional teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sales Process Optimization:
  • Assist the evaluate and refining sales processes to increase efficiency, accuracy, and customer satisfaction.
  • Identify and implement best practices to streamline order-to-delivery processes.
• Inventory Management Support:
  • Support in inventory level management to meet demand and minimize overstock or shortages.
  • Collaborate with production and supply chain teams to maintain optimal stock levels.
• Order Fulfillment:
  • Assist with order processing, including order entry, tracking, and delivery.
  • Ensure on-time and accurate order fulfillment while maintaining a focus on quality.
• Data Analysis and Reporting:
  • Analyze sales data to identify trends, opportunities, and areas for improvement.
  • Generate and update reports as needed to support leadership for data-driven decision-making.
• Cross-functional Collaboration:
  • Work closely with the global sales team to ensure effective communication and coordination.
  • Monitor open accounts receivable balances and review with Finance department.
  • Coordinate Inter Company transfers.
• Customer Experience Enhancement:
  • Continuously monitor and improve the customer journey related to sales operations.
  • Address customer inquiries and concerns promptly and professionally.
• Compliance and Documentation:
  • Ensure compliance with industry regulations and company policies.
  • Maintain accurate records and documentation related to sales operations.

EXPERIENCE REQUIREMENTS

• Proven experience in sales operations or a similar role, preferably within the apparel or sports industry.
• Strong analytical and problem-solving skills with proficiency in data analysis tools.
• Excellent communication and interpersonal skills for effective cross-functional collaboration.
• Global perspective and experience in supporting operations across international markets.

EDUCATION REQUIREMENTS: High school diploma requires. Bachelor’s degree in Business, Operations Management, or a related field a plus.
OTHER SKILLS AND RESPONSIBILITIES: Proficiency in relevant software and tools, such as ERP systems, CRM software, and Microsoft Office. Excel

CONTACTS:

• Internal: Merchandising, Purchasing, Sales, and Distribution.
• Executive External: Vendors, Customers

JUDGMENT & REASONING ABILITIES Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise and diplomacy. Requires ability to use judgment and reasoning skills, and determine when issues need to be escalated.

PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms. And:

• Ability to lift up to 35 lbs – less than 5% daily
• Ability to sit at a desk and use and view a computer – 90% daily
• Ability to hear and speak into a phone - 70% daily
• Ability to stand bend, stoop and twist - 20% daily

WORK ENVIRONMENT The noise in the work environment is usually moderate. Other factors are:

• Ability to travel if needed. Included domestic and international (less than 5% annually).
• Fast-paced, with multiple demands environment
• Professional, yet casual office work environment
• Ability to work flexible hours as required

REQUIRED PREHIRE SCREENINGS:

• Criminal - Felony and Misdemeanor 7 Years
• National Criminal Data Base 7 Years
• Social Security Verification
• Employment Verification

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Job Title: Group Inside Sales Manager (United Kingdom)
Location: Corona, CA
Reports To: Director, Regional Group Sales
Salary Range: : $21.- $30 per hour (DOE), plus commission, and KPI incentive Type: Non-Exempt

SUMMARY

Under general supervision, the Inside Group Sales Manager (United Kingdom) works from the Corona office on a flex schedule to support the growing business in the UK. At the direction of the Director, Regional Group Sales, you will be responsible for maintaining a professional working relationship with customers and Outside Sales Representatives with the objective of increasing sales. You will ensure that the company's products and services are represented in a quality manner, for maximum customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage processes that support the overall sales growth of the company.
• Supports all sales activities of assigned territory.
• Meetings with Directors on a regular basis for guidance, status updates, and to aid in the progression of meeting company goals.
• Maintains and updates sales data in NetSuite.
• Serves as a point of contact for assigned territories providing excellent customer service and exhibiting strong sales skills.
• Identify new business opportunities and make contact with prospective customers in select markets.
• Maintain regular contact with Outside Sales Representative while working together to resolve dealer issues.
• Provides necessary feedback to Directors and other internal Departments.
• Act as contact and resource for warranty issues, technical questions, and other issues.
• Direct communication with customers and assist in resolving problems.
• Close and follow-up on sales transactions
• Network and build relationships with new and existing client base.
• Other duties as assigned.

EXPERIENCE REQUIREMENTS

• Must have 3 years of experience working in the Bicycle or Powersports industry.
• Must have excellent written and verbal communication skills.
• Experience in Microsoft Word, Excel, and Outlook.
• Ability to think strategically.
• Must be a team player and willing to assist in other areas as needed.
• Successful management of product samples and sample accounts

EDUCATION REQUIREMENTS: High school diploma required. Bachelor’s degree or equivalent experience in related field preferred.
OTHER SKILLS AND RESPONSIBILITIES

• Superior verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Knowledge of industry related products/trends and business development.
• Knowledge of company products, policies, and procedures.
• Ability to multitask in a fast pace, deadline driven and constantly changing environment.
• Ability to prioritize workload, meet deadlines and understand when to escalate potential issues.

SUPERVISORY RESPONSIBILITIES:None

CONTACTS:

• Internal: Directors, Executive Mangers, Sales Support staff
• External: Customers, Dealers

JUDGMENT & REASONING ABILITIES Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise, and diplomacy. Requires ability to use judgment and reasoning skills and determine when issues need to be escalated.

PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms. And:

• Ability to lift up to 35 lbs – less than 5% daily
• Ability to sit at a desk and use and view a computer – 90% daily
• Ability to hear and speak into a phone - 60% daily
• Ability to stand bend, stoop and twist - 20% daily

WORK ENVIRONMENT The noise in the work environment is usually moderate. Other factors are:

• Ability to travel if needed (<10%).
• Fast-paced, with multiple demands environment
• Professional, yet casual office work environment
• Ability to work flexible hours as required

REQUIRED PREHIRE SCREENINGS:

• Criminal - Felony and Misdemeanor 7 Years
• National Criminal Data Base 7 Years
• Social Security Verification
• Employment Verification

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