Warranties and Returns

CUSTOMER RETURN CLAIM PROCESS:

FOR CANADA:

  • Please reach out to our customer service team at [email protected] or call (951) 268-7908. You will need to provide your order number and items you wish to return

FOR INTERNATIONAL:

  • Please call our international department at (800) 239-6566 ext.210.

FOR UNITED STATES:

  • Login to your TLD account, go to your ACCOUNT OVERVIEW>ORDER HISTORY, and select the order on which the item was purchased. There you will be able to request a Return Authorization for the specific item you wish to return.
  • If you have not set up an account, or you checked out as a guest, please reach out to our customer service team at [email protected] or call our (800) 239-6566.

Once your request has been reviewed, we will email you a return authorization number (RA #)

Once the product has been received and inspected, a refund and/or credit will be applied and emailed to you for confirmation. Please note that funds take as many as 7-10 days to post to your account from the time we receive the product.

  • Items returned that are not in 100% resalable condition will be subject to a restocking fee of 5-15%.
  • All exchanges will be processed as a refund and a separate order must be placed for the replacement product.

Please note: Products returned without an RA # will not be accepted and sent back to the shipper at their expense. RAs are valid only for 30 days and will be returned if received after 30 day period.

LOCAL RETURNS:

Did you order the wrong thing from our website, and now you’re in a time crunch and need to exchange it? While we are always happy to exchange it for the right product at our Corona and Laguna Beach retail stores. However, the available inventory in those locations is very limited, so PLEASE, before going to one of those locations, make sure to call and check availability. We will even be happy to set one aside for you and hold it for up to 24 hours.

Please note: We cannot accept discontinued products, sale items, or products purchased from authorized TLD retail dealers at our retail locations.

  • TLD Corona 
    155 E. Rincon St
    Corona, CA 92879
    (951) 371-5219
  • Laguna Store
    380 Glenneyre
    Laguna Beach, CA 92651
    (949) 715-8142

CUSTOMER WARRANTY CLAIM PROCESS:

FOR CANADA:

  • Please reach out to our customer service team at [email protected] or call our Toll Free number (844) 824-8774 ext.266. You will need to provide detailed photos of the faulty product, proof of purchase, and a thorough explanation describing the defects of the item.

FOR INTERNATIONAL:

  • Please call our international department at (800) 239-6566 ext.210.

FOR UNITED STATES:

  • Please reach out to our customer service team at [email protected] or call our line at (800) 239-6566.

Once your claim has been received, please allow 1- 3 days for our team to review the case. Our warranty on products is as follows:

  • Product must display a defect that is strictly a manufacturer flaw. Products that display damage or weakness due to consumer use, crashes, or natural wear and tear are not covered in this process.
  • Once the claim has been investigated and is eligible for warranty, we are able to offer the customer a replacement product. If we no longer carry the product or the product is out of stock, our team will provide an alternative of equal value.

All returns should be sent to:
Troy Lee Designs DC
9448 Unit C Richmond Place
Rancho Cucamonga, CA 91730