Shipping and Returns


Shipping is provided free to orders of $99.00 and above and ships UPS Ground to the Continental United States.


  • Troy Lee Designs is not responsible for lost or stolen merchandise that is delivered without a signature required.
  • All packages shipped within the USA are shipped via UPS Ground Service, unless otherwise specified by customer.
  • We offer 3-Day, 2-Day and Standard Overnight service at an additional cost.
  • Orders requesting 3-Day, 2-Day or Standard Overnight must be submitted by 2pm PST.
  • We can not ship to P.O. Boxes, only residential or business addresses.
  • Alaska and Hawaii packages must ship via 2-day or Standard Overnight service.
  • Shipping Rates are based on item weight and physical dimensions.
  • UPS Ground shipments can take 1-7 working days depending on your location.
  • All outgoing orders are shipped FOB Rancho Cucamonga, CA USA.


  • Troy Lee Designs does not ship internationally.
  • For International Orders, please contact us for a list of distributors in your country.


All merchandise returned to TLD requires a return authorization number (RA) obtained from TLD. You must include a copy of the original invoice and a letter of explanation with the return. Any merchandise returned for credit or refund must be in “new” condition and be resalable as “new”. Return requests must be made within 30 days of invoice date for exchange or refund consideration. TLD reserves the right to charge a 20% restocking fee on returned goods.

All returns should be sent to:
Troy Lee Designs DC
9448 Unit C Richmond Place
Rancho Cucamonga, CA 91730