Orders and Shipping

UNITED STATES ORDERS:

FREE ONLINE SHIPPING

Ground shipping is provided free to online retail customers on orders of over $79.

  • $7.99 for ground shipping on orders in the US for orders under $79.
  • Orders placed by 12:00pm Pacific Standard Time are guaranteed to be shipped out the same business day pending credit card verification/approval and stock availability.
  • Orders requesting 3-Day, 2-Day or Next Day Air must be placed by 12:00pm PST.

PHONE ORDERS

  • Orders may be placed by telephone at (951) 371-5219 (M-F, 8-5pm PST).
  • When phone orders are placed, stock is checked to guarantee the item is in stock and the order is processed immediately.
  • Orders placed by 12:00pm Pacific Standard Time are guaranteed to be shipped out the same business day pending credit card verification/approval and stock availability.
  • Orders requesting 3-Day, 2-Day or Next Day Air must be placed by 12:00pm PST.
  • Orders cannot be changed after the same business day order was placed.
  • Only Visa, MasterCard, American Express, or Discover is accepted for phone orders.

INTERNET ORDERS

  • Internet Orders are accepted 24 hours a day.
  • Internet Orders are processed during normal business hours (M-F, 8-5pm PST).
  • Internet Orders do not guarantee item(s) are in stock.
  • Orders are shipped after stock is checked and credit card is verified and processed.
  • Orders requesting 3-Day, 2-Day or Next Day Air must be placed by 12:00pm PST.
  • Only Visa, MasterCard, American Express, Discover and Paypal are accepted for internet orders.
  • If you need to change your Internet Order after you have already processed it, you will need to call us direct at (951) 371-5219.
  • Orders can not be changed after the same business day order was placed.
  • If you have any problems processing your internet order you can call us at (951) 371-5219 to place your order by phone.
  • You will receive an e-mail confirmation confirming your order has been sent to us. This confirmation does not confirm that the item(s) are in stock, your order has been processed and shipped or that your credit card has been billed.

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BACK ORDERS

  • If a product is not in stock we will back-order the product upon customer request.
  • We will ship back-orders upon arrival into stock within 30 days of the invoice date.
  • The back-order will be canceled after 30 days if we do not receive the product in stock.

CANADA SHIPPING

  • Troy Lee Designs is not responsible for lost or stolen merchandise that is delivered without a signature required.
  • All packages shipped within Canada are shipped via Ground Service, unless otherwise specified by customer.
  • We offer 3-Day, 2-Day and Standard Overnight service at an additional cost, pending service availability of the customer’s address.
  • Orders requesting 3-Day, 2-Day or Standard Overnight must be submitted by 2pm PST.
  • We cannot ship to P.O. Boxes, only residential or business addresses.
  • Shipping Rates are based on item weight and physical dimensions.
  • Ground shipments can take 1-7 working days depending on your location.
  • All outgoing orders are shipped FOB Surrey, BC.

INTERNATIONAL SHIPPING

  • Troy Lee Designs does not ship internationally.
  • For International Orders, please look HERE for a distributor in your country.
  • All orders processed through your local distributor will be billed at local currency rates at the current suggested retail prices applicable in your country.

International Contact Information; [email protected] Or call +1(951) 371-5219, ext 210

RETURNS/EXCHANGES

All merchandise returned to TLD requires a return authorization number (RA) obtained from TLD. You must include a copy of the original invoice and a letter of explanation with the return. Any merchandise returned for credit or refund must be in “new” condition and be resalable as “new”. Return requests must be made within 30 days of invoice date for exchange or refund consideration. TLD reserves the right to charge a 20% restocking fee on returned goods. Please click HERE for information on returns